Our 14 day money back guarantee means that you can send your goods back for a refund if you change your mind about your purchase. Please look after the item while it is in your care as we will only be able to issue refunds for items returned in mint resalable condition. If you return the item unboxed or the box is open there is a 10% restocking fee. Please see our Returns Procedure below to return your item. Please note that Solucent Inc. does not offer a collection service and we do not offer to cover returns postage costs for unwanted items.
Damaged Items or Missing Parts
Please check your goods as soon as you receive them even if you do not intend to use them immediately. If your goods arrive damaged or there are missing parts please contact us within 14 days of receipt of your order.
Wrong Item Received
In the unlikely event that we send you out the wrong item please email email@example.com right away to request a return code. Please note that Solucent Inc. does not offer a collection service so we will ask you to cover the cost of the cost of sending the item back to us initially, but this will be refunded to you once it has been received by us. Please look after the item while it is in your care as we will only be able to issue refunds for items returned in a resalable condition. Please see our Returns Procedure below to return your item.
If your item develops a fault within 14 days of your purchase date you are entitled to a full refund or to have the item repaired or replaced. Items that develop a fault after 14 days of your purchase date will be repaired or replaced. In the unlikely event that your item is faulty, please email firstname.lastname@example.org to request a returns code. Please note that Solucent Inc. does not offer a collection service so we will ask you to cover the cost of the cost of sending the item back to us initially, but this will be refunded to you once it has been received by us. Please see our Returns Procedure below to return your item.
All returns need to be handled via email. Please email email@example.com to let us know that you intend to return an item. We will reply to issue a Returns Code – please ensure you receive this code before returning an item to avoid delays in the process. Please quote your original order ID number in all communication with us. If you have lost your Order ID please ensure you include your full name, address, contact number and details of the item in question. Once you have your Return Code simply write it down on a piece of paper and place it inside the box as well as writing it on the outside of the box, there is no need to include any other paper work. Please note that our returns codes are only valid for 14 days from the date they were issued which gives you ample time to return the item(s) to us. Goods returned after this 14 day period will be dealt with on a case by case basis.
Posting Items Back To Us
Please note that Solucent Inc. will not take responsibility for items that go missing in the post if you have no Proof of Postage or tracking details for the item(s) you returned so we always advise on using a tracked service. If the item is not defective you are responsible for the shipping cost(s). Please contact us to agree a posting service before posting your item.
5694 Highway 7 East
Returning Without Using A Returns Code
Please note that if you send an item back without contacting us first to obtain a Return Code we will not be able to take responsibility for your return. If we do receive your item without a returns code the return process can be delayed by up to 30 working days during busy periods. Solucent Inc. will not refund return postage costs on items sent back without a code.