Shipping-Delivery

At Solucent we strive to give the best shipping rates possible, as majority of our garden supplies are shipped in large packaging we have priced our shipping fair and true. If you have any questions regarding our shipping cost, times and delivery methods please contact us at support@solucentinc.com

How much is shipping and delivery?
Once you’ve provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.
You don’t need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.

When should my order arrive?

Canada:
Standard Shipping – 5-7 Business Days
Priority Shipping – 1-3 Business Days

US and UK
Standard  – 5-7 Business Days
Priority – 1-3 Business Days

Everywhere Else
Standard – 2-4 Weeks(Expect sooner)
Priority –  1-2 Weeks(Expect sooner)

What if my order is later than expected?
If your order hasn’t arrived with in the expected time frames listed, please contact us at support@solucentinc.com we will respond to your query within 1 hour.

Tracking your shipment?
Once you have placed your order the Solucent team will begin processing the order. Once the order is finished processing, we will send you a confirmation email. If you have selected priority shipping we can provide you with a tracking number, for tracking number requests please send an email to shipping@solucentinc.com. In subject of the email please state your Order Number along with your last name. We will respond to your email within one business day.

Damaged or Defective Orders
If you’ve received a damaged or defective product please do not hesitate to contact us directly either through our live chat support or via email at support@solucentinc.com – We will respond to your email within one business day.

 

Your Feedback is Important
We appreciate your business and your feedback is important to us. If you have any questions regarding your order OR you would love to share feedback with us please fill out the form below. We will respond to your query within one business day. Thanks in advance: